Sayurbox Boosts Same-Day Delivery Efficiency with MileApp

Sayurbox is an online grocery platform built on a farm-to-table concept, offering fresh groceries and quality healthy products sourced directly from local Indonesian farmers. The company was founded in July 2016 by Amanda Susanti, Rama Notowidigoto, and Metha Trisnawati. Its main goal is to make it easy for consumers to get fresh, quality produce straight from farmers while cutting the long distribution chain between producers and buyers. Through this model, Sayurbox aims to improve the welfare of local farmers and producers.

Sayurbox partnered with MileApp to make its logistics operations, including its same-day delivery service, more efficient. Thanks to rapid business growth, Sayurbox now serves Greater Jakarta (Jabodetabek), Surabaya, and Bali. With such a wide coverage area, logistics operations are vital to keeping customers satisfied. Read the full story below.

Challenges in Managing Fresh Produce

Managing fresh produce gets complicated when it is not backed by speed and accuracy. Sayurbox runs a same-day delivery model to make sure products are still fresh when they reach customers. With delivery slots running from morning to late afternoon, punctuality is key to winning customers over.

In addition, online shopping kept growing as a result of the Covid-19 pandemic. With volumes constantly rising, keeping logistics operations accurate was no longer easy. That is why Sayurbox turned to MileApp to manage its daily logistics operations.

A Comprehensive Same-Day Delivery Solution

Sayurbox improves delivery efficiency with MileApp

MileApp provides a comprehensive delivery management solution for Sayurbox. Algorithm-based automatic task assignment makes deliveries more effective and efficient in terms of both time and cost. Here is how:

1. Route and load optimization that boosts productivity

One of the keys to improving Sayurbox’s same-day delivery accuracy is optimizing both vehicle capacity and travel routes. MileApp load and route optimization helps the Sayurbox team maximize the number of products that fit in a courier’s vehicle in a single trip. Couriers then deliver based on the fastest and easiest suggested route to each customer, which they can see in the mobile app. As a result, the Sayurbox team can reduce errors such as wrong addresses and late deliveries.

The routes MileApp generates are based on real-time data and are flexible and dynamic, following the company’s business parameters. These parameters can include location clusters, product volume, the time slot chosen by the customer, idle time, and more.

Combined with load optimization, MileApp recommends the best combination of vehicles for the number of products that need to be delivered. The system optimizes loads based on parameters such as weight, volume, and type of goods.

Once these parameters are entered, the Sayurbox team only needs to press the ‘optimize’ button, and MileApp automatically visualizes the routes and vehicle capacity plan on the web dashboard and in each courier’s mobile app.

2. A data-driven dashboard for transparency and strategic planning

Once delivery planning is complete, the company can monitor what happens in the field through the dashboard. Monitoring plays an important role in keeping the delivery process transparent all the way to the customer. MileApp helps improve transparency and strengthens management’s ability to turn data into part of the company’s future business strategy.

MileApp’s big data dashboard shows every field process in real time. The Sayurbox management team can see detailed delivery statuses such as ongoing, done, delay, and more.

The team can also follow each courier’s trip with real-time tracking, including trip duration and each courier’s idle time. This makes it easier for Sayurbox to track individual and team KPIs and to respond quickly to urgent issues in the field. The analytical dashboard also simplifies reporting and supports better business strategy based on accurate data, all presented in a variety of chart types and formats.

3. Convenient cash on delivery (COD) payments

Besides helping businesses reach a wider audience, cash on delivery (COD) has become a must-have payment option for fresh produce businesses. One key advantage of COD is that buyers can check the goods they receive before paying.

This is crucial for fresh produce, because if a customer has a complaint, returns can be processed more quickly. COD payments solve this problem and help build customer trust.

However, one challenge with COD is the risk of failed deliveries because the customer is not at home. That is why Sayurbox partnered with MileApp to deliver an optimal COD payment experience.

Sayurbox’s service, integrated with MileApp’s COD module, increases the delivery success rate. Customers receive WhatsApp notifications with the courier’s actual location, so they can estimate when the courier will arrive and complete the COD transaction more easily.

MileApp’s COD module also makes it easier for couriers to collect cash with high accuracy, reducing human error. Management can also view COD financial reports that are neater and more accurate.

4. Better customer satisfaction

MileApp’s solution extends to Sayurbox’s customers so the delivery process stays accurate and transparent. Customers automatically receive notifications from Sayurbox via WhatsApp, which let them see the status of their order and courier in real time.

5. Cost and time efficiency that increases productivity

MileApp helps Sayurbox digitalize its deliveries effectively and efficiently. This is in line with Sayurbox’s mission to cut supply chain costs and reach more people, helping them stay healthy by delivering fresh products in a single trip.

According to Sayurbox’s courier team, the MileApp platform supports their daily delivery operations better than their previous system. Implementing MileApp into Sayurbox’s system was quick and easy, thanks to an API that can be called directly, so Sayurbox did not need to change anything in its internal system.

Thank you, MileApp, for your innovative product. MileApp’s Transportation Management System (TMS) and API integration have made the Sayurbox team more efficient. Deliveries can be monitored in real time, as can order status changes. In addition, MileApp’s WhatsApp notification feature delivers a great customer experience and has increased our customers’ trust in Sayurbox.

The courier app is easy to use for people from all kinds of backgrounds. The MileApp team is also responsive and accommodating to Sayurbox’s needs. Overall, MileApp has greatly helped Sayurbox plan and execute deliveries more effectively and efficiently.
Briliandaru M. Pribadi, Senior Logistics Manager, Sayurbox

Want to improve your delivery efficiency like Sayurbox? MileApp helps you optimize your logistics operations with key features such as route optimization, real-time tracking, and e-POD, so every delivery runs faster, more accurately, and at a lower cost. Book a free demo to see MileApp in action.

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