Rucika Streamlines Multi-Site Logistics Management with MileApp

As one of Indonesia’s leading piping solutions companies, PT Wahana Duta Jaya Rucika runs a complex supply chain, from production to nationwide distribution of pipes, fittings, and other supporting materials. Keeping that network moving demands strong logistics management.

With a wide distribution network and high operational volume, the company needed real-time logistics visibility, efficient multi-leg deliveries, and standardized workflows across its facilities.

Without an integrated system, complex logistics operations can lead to:

A heavy administrative burden
Fragmented coordination
Delivery delays
Limited operational control

To address these challenges, Rucika implemented MileApp’s logistics management platform.

Key Facts

200,000+ logistics tasks managed and monitored
Nearly 4,000 active users across operational functions
10,000 delivery route plans optimized
Dozens of critical operational workflows standardized
Significant efficiency gains in complex multi-site logistics management

Objectives

Rucika set several key goals for its logistics transformation:

Gain real-time operational visibility across all logistics activities
Standardize and automate manual processes, from facility access to final delivery
Improve the efficiency and accuracy of loading and dispatch for different product types
Optimize delivery route planning and execution, including multi-leg delivery
Improve coordination of specialized transport such as sea freight

Challenges

Before implementing MileApp, Rucika faced operational challenges common to large-scale distribution companies.

1. Limited Visibility of Facility Access

Vehicle and personnel entry and exit at facilities were still recorded manually, making them hard to monitor in real time.

2. Unstandardized Warehouse Pickup

Picking goods from the warehouse often relied on manual procedures that could cause errors and delays.

3. Complex Product Loading

Different products such as pipes, fittings, and adhesives require different loading processes, which calls for clear, standardized workflows.

4. Fragmented Multi-Leg Deliveries

Distribution involves several stages, such as:

Direct delivery
Inter-facility transfer
Last-mile delivery

Without an integrated system, coordination was difficult and error-prone.

5. Sea Freight Coordination

Shipments by vessel required extra coordination, and there was previously no centralized tracking system for them.

The MileApp Logistics Management Solution

MileApp delivered an integrated logistics management platform that brings all of Rucika’s operational flows into one standardized digital system. With MileApp, Rucika transformed its logistics operations through several core capabilities:

Streamlined Security & Gate Management

MileApp digitized vehicle check-in and check-out at operational facilities, delivering:

Automatic recording of vehicle access
Real-time visibility of vehicle movements
No more manual logbooks

Optimized Warehouse Operations

Picking and loading now run through standardized digital workflows in the MileApp field app, such as:

Pipe loading
Fitting and adhesive loading

This ensures:

Accurate picking
Efficient dispatch
Fewer operational errors

Enhanced Delivery Management

All delivery types are now managed on a single platform, including:

Direct Delivery
First Delivery
Transfer Delivery
Last-Mile Delivery

With this system, operations teams can:

Run route optimization
Monitor deliveries with real-time tracking
Capture digital proof of delivery

Efficient Return Logistics

MileApp also streamlines the Back to HUB process, so vehicles returning to facilities are managed more efficiently.

Centralized Multimodal Logistics Information

A vessel information feature provides a central system to monitor and coordinate sea freight shipments, resulting in:

Faster coordination
More efficient communication between teams
Better multimodal logistics visibility

Results

The MileApp implementation delivered significant operational impact for Rucika:

200,000+ logistics tasks completed faster and more accurately
Nearly 4,000 active users improving coordination across operations teams
10,000 delivery routes executed with higher efficiency
Lower administrative workload through automated workflows and digital documentation
End-to-end visibility from loading to delivery

Conclusion

Rucika’s logistics transformation with MileApp shows how important an integrated logistics platform is for managing large-scale distribution. By tackling fragmented workflows, limited real-time visibility, and complex multi-leg deliveries, Rucika now runs a logistics system that is:

More efficient
More transparent
Easier to control

Beyond operational efficiency, the implementation gives Rucika a strategic edge through data-driven decision-making, helping it keep its market leadership with consistent, reliable logistics performance.