Amerta Indah Otsuka Improves Distribution and Proof of Delivery

Amerta Indah Otsuka, a leading Indonesian company known for pharmaceutical and nutritional products such as Pocari Sweat and Soyjoy, operates an extensive supply chain across the archipelago.

Managing high-volume distribution of consumer goods to a vast network of retailers, distributors, and pharmacies comes with inherent logistics complexity.

Historically, this often involved fragmented processes, manual task assignment, and limited real-time visibility into field operations, leading to potential inefficiencies in delivery times, resource allocation, and proof of delivery.

Facts

Successfully managed more than 8,000 operational tasks
Supported a team of 20 active field users
Optimized more than 300 different routing plans
Enabled two core operational workflows: Product Delivery and Proof of Completion
Ensured complete task execution, with all process flows marked as “DONE”

Goals

Achieve higher efficiency and on-time performance in product distribution.
Increase accountability and transparency for all field activities.
Streamline the management and tracking of product deliveries.
Improve decision-making with real-time operational data.
Optimize resource allocation and reduce operating costs across the logistics network.

Challenges

Managing a complex, wide-reaching product distribution network across multiple regions.
Ensuring timely and accurate product deliveries to diverse sales channels.
Verifying successful order fulfillment and task completion in the field without real-time tools.
Optimizing routes and assignments for a large fleet and field teams.
Reducing the administrative burden of manual reporting and fragmented operational data.

MileApp Solution: Smart Routing and Digital Proof of Delivery

MileApp provides Amerta Indah Otsuka with a comprehensive logistics platform that seamlessly integrates critical operational workflows, fundamentally transforming its distribution and field management.

The platform automates delivery and task verification processes that were previously administrative and fragmented.

For product distribution, MileApp replaces manual route planning and dispatch with an intelligent route optimization engine, enabling efficient task assignment to field personnel.

At the same time, the system introduces a robust digital proof of delivery mechanism, allowing field teams to capture and submit real-time updates and evidence of successful task execution through the MileApp field app.

This eliminates reliance on paper-based documentation, reduces communication delays, and provides centralized visibility into every step of the operational journey, from dispatch to final delivery and validation.

MileApp’s integrated solution enables Amerta Indah Otsuka to shift from reactive problem-solving to proactive operations management, using a unified system for end-to-end logistics control.

Results

Achieved a 100% completion rate for more than 8,000 tasks, demonstrating operational reliability.
Enabled real-time tracking and status updates for every delivery, improving visibility.
Reduced the average travel time for delivery tasks to about 40 minutes per delivery.
Simplified proof of completion with digital verification.
Equipped 20 field users with tools for efficient task execution and reporting.

Why It Matters

The collaboration between Amerta Indah Otsuka and MileApp highlights the strategic need for digital transformation in logistics for large-scale operations.

By addressing challenges in distribution efficiency and task accountability, MileApp not only optimizes daily operations but also gives Amerta Indah Otsuka a competitive edge.

The ability to manage thousands of tasks, equip field teams with intuitive tools, and secure proof of completion in real time ensures product availability, improves customer satisfaction, and strengthens the brand’s reputation for reliability.

This partnership underlines how essential smart logistics solutions are to sustaining growth and operational excellence in a dynamic market.

Want the same visibility and accountability across your distribution network? Book a free demo to see how MileApp can support your operations.